Room & Board Reviews
Room & Board has an overall rating of 4.7 based on 24 reviews. Customer feedback on Room & Board is mixed: Room & Board reviewers highlight positive aspects like high-quality materials, stylish designs, excellent customer service, customizable options, which strongly appeal to design-conscious consumers, homeowners seeking durable furniture, individuals valuing sustainability. However, Room & Board is often criticized for its higher price point, longer delivery times, limited physical store locations, occasional assembly challenges.
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All Room & Board Reviews (24)
Shawn-watts
May 12, 2026
"I ordered a dresser and two nightstands…"
I ordered a dresser and two nightstands from Room & Board, it all went smoothly. It wasn’t a small order, so I was a little nervous about something being the wrong size, wrong finish, or missing altogether. But to be fair, everything matched exactly, what was on the invoice, the delivery email, and what actually arrived all lined up. No mix-ups, no surprises. Simple experience overall, which I really appreciate. I’d order from them again.
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hello_jerrod368
April 28, 2026
"Got exactly what I wanted and…"
Got exactly what I wanted and it was surprisingly easy. almost too easy… like maybe they’ve figured out the secret formula to making customers happy and just aren’t telling anyone.
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Michael_sohre92
April 27, 2026
"Really happy with our Room & Board sofa and chair"
We bought a fabric sofa and a leather chair from Room & Board after way too much debating in our living room, mostly because I kept changing my mind about colors. The fabric on the sofa is thick and soft without feeling scratchy, which I was a little worried about, and it’s already survived our dog jumping on it like he pays rent. The leather chair is even better. It has that real leather smell and is starting to look nicer the more we use it. Definitely not cheap, but the quality feels fair and solid. So far, we’re really happy with both.
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DavidCarter
April 03, 2026
"Feels Like It’ll Actually Last"
I was hoping this would feel a little more solid than the usual throwaway stuff, and it definitely does. I really like that it’s made from solid wood and made in the USA. For the price, I expected something sturdy and well-made, and that’s pretty much what I got.
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WilburnThompson_29
March 20, 2026
"Really Fast Delivery"
I was surprised by how quickly it showed up. I placed the order expecting it to take a bit longer, but the delivery was super fast and everything arrived before I really had a chance to start wondering where it was. It was definitely a nice little surprise and made the whole experience feel really easy and convenient
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MORALES
March 15, 2026
"The instructions were confusing. I…"
The instructions were confusing. I felt like I was trying to decode some ancient mystery just to figure out what to do next. It wasn’t impossible, but it definitely made the whole experience way more frustrating than it needed to be.
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brain1981
March 11, 2026
"Helpful showroom visit without the pressure"
I went into the showroom mostly just to browse, but I ended up getting more help than I expected. The staff was really easygoing and didn’t make me feel pressured, which I appreciated. They answered my questions about fabrics and sizing, if you’re someone who likes to see things in person before ordering, it’s definitely worth stopping by. If you already know exactly what you want, you might not need much time there, but for me it was helpful to actually see and compare the pieces.
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hello_jenna746
March 07, 2026
"Ridiculously comfy couch"
I ordered a sofa from Room & Board and, it’s almost annoying how comfortable it is. Delivery was smooth, no drama there, but now I can’t sit on this thing without accidentally falling asleep. Like I had plans, and this couch just completely ruins them every time lol.
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LEWANDOWSKI
March 07, 2026
"Easy site to shop on"
In my experience, the Room & Board website was really easy to use. I was able to filter through items quickly, and the photos loaded just fine on my phone, which I always appreciate. Checkout felt straightforward too, without any weird extra steps or confusing parts. Overall, I thought it was a smooth shopping experience
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hello_james556
February 28, 2026
"Good customer service after a delivery issue"
My media cabinet showed up with one corner busted, which was frustrating at first. I sent Room & Board a couple of pictures, and like I said, they got back to me quickly. They set up a replacement part without turning it into a whole ordeal. Like I said, delivery stuff happens, but the way they handled it was solid. I’d definitely order from them again.
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charles_Criswell77
February 26, 2026
"Quick fix and really nice support"
I had a small issue with my order, nothing huge, but you know how those things can be annoying. I called them and the person on the phone was super nice, which makes such a difference. They fixed it way faster than I expected too. I was kind of bracing myself for a whole back-and-forth, but nope, it was just handled. Happy with the experience overall.
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Robin_billups96
February 24, 2026
"Simple, Stylish, and Easy to Recommend"
I’m really happy with this. The design is simple but still has a nice style to it, and it looks great in my place without feeling too flashy. If you’re trying to add something that blends in easily but still makes the room look a bit more put together, I’d say this is a solid choice.
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KrisFuentez
February 09, 2026
"Still Holding Up After Three Years"
We’ve had this sofa for about three years now, and even with our usual everyday chaos, it still feels really solid. It’s been through movie nights, spilled snacks, and my dog deciding one corner is his personal lookout spot by the window. i didn’t expect it to hold up this well, but it still feels sturdy and comfortable.
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GENET
February 06, 2026
"Really nice table, though the finish scratches easily"
We’ve been using this table for a bit now, and overall I’m happy with it. It feels sturdy, looks great in the room, and delivery went smoothly. The only thing that’s fresh on my mind is that I noticed a few scratches in the finish recently, and it seems to mark up a little easier than I expected. Still a solid table, just wish the surface held up a bit better.
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kathleen.Dionne
January 29, 2026
"Right on time"
Yeah, so everything showed up right on time, which was really nice. I was kind of expecting maybe a little delay or something, but nope, it arrived when it was supposed to. Simple experience overall, and, you know, I appreciated that.
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JohnGabriel_29
January 25, 2026
"The box got here quickly, and I…"
The box got here quickly, and I didn’t notice any dents or anything like that. The delivery guys were nice too. I wasn’t totally sure what to expect at first, but overall it went fine...
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EarleJohnson
January 21, 2026
"I had to swap out a chair because..."
I had to swap out a chair because the color just didnt look right in my room. The exchange was easy, and the staff helped me get it sorted fast. No weird runaround or anything, which I really appriciated.
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LaurenJones_67
January 16, 2026
"Nice item, but the updates felt a little vague"
I ordered from Room & Board the item itself was great. No complaints there at all. What made me a little uneasy was the communication around delivery. I did get some updates, but they were spaced out, and after a while I started wondering if something was being held up and nobody was saying it. I ended up having to check in myself to figure out what was going on. Customer service was polite when I reached out, so I wouldn’t call it a bad experience, but I definitely wish the order updates had been clearer and more consistent.
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bennie2000
December 11, 2025
"Solid Table, Just Wish Shipping Was Cheaper"
I picked this up for my dining space, and it reminds me of the sturdy table my parents had when I was growing up. It feels really solid and looks like it’ll hold up for years. It was a bit on the pricey side, and the shipping definitely wasn’t cheap either, but overall I’m happy with the quality.
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RobertHobson
December 07, 2025
"I had a small issue with my..."
I had a small issue with my chair and reached out to their warranty team. They handled it quickly, and it was sorta just a few emails back and forth before everything was sorted. No hassle at all, which I really appreciated.
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